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Make an Impression with Your Club's Memory Make an Impression with Your Club's Memory
Andrew Wood
Remembering someone's name is one of the sincerest compliments you can pay a person. It builds their self-esteem; it lets them know you think they are important and they have made an impression on you. You should train your staff to be excellent at remembering the names of your members and guests. According to Dale Carnegie in the classic book How to Win Friends and Influence People. The sound of a person's name, pronounced correctly, is one of the nicest sounds in the world, at least to the person. keep reading